Find answers about VisswaVerse, bookings, professional onboarding, pricing, and support.
Creating an account is simple: 1) Visit the homepage and click "Sign Up", 2) Choose whether you're looking for services (Customer) or offering services (Professional), 3) Fill in your basic information (full name, email, mobile number, password), 4) Verify your email address, 5) Complete your profile. For customers, you can start browsing professionals immediately. For professionals, you'll need to complete additional profile steps including business information.
For Customers: Full name, email, mobile number, and password. For Professionals: Additionally, you'll need business name, city, state (default Maharashtra), years of experience, business description (minimum 50 characters), business address, service areas you cover (select from Pune areas like Wakad, Hinjewadi, Baner, etc.), and optional fields like GST number, business phone, and website URL.
Professional profile completion is a 3-step process: Step 1 - Location details (city, state, years of experience), Step 2 - Business information (description, address), Step 3 - Service areas selection. Once you reach 100% completion, your profile is automatically submitted for verification. You can track your completion percentage on your dashboard and receive guidance on missing fields.
Go to Professional Dashboard → Services & Locations: 1) Add service offerings with custom names, descriptions, and pricing, 2) Set consultation services with hourly/project-based rates, 3) Manage service areas where you operate, 4) Upload portfolio projects to showcase your work. All services are subject to verification and must comply with platform guidelines.
Consultation services are hourly or project-based advisory services offered by professionals. You can set different consultation types (like "Initial Project Consultation", "Design Review", etc.) with custom pricing per hour, per project, or fixed rates. Customers can book consultations directly through your profile, and these appear separately from regular service bookings.
In Professional Dashboard → Services & Locations, you can: 1) Select multiple service areas from the available list (Pune City, Pimpri-Chinchwad, Wakad, Hinjewadi, Baner, Kothrud, etc.), 2) Add or remove areas based on where you can provide services, 3) This affects which customers can find you when searching by location. Accurate service area selection helps you get relevant leads.
Verification is automatic when your profile reaches 100% completion. The verification process includes: Document verification, business information validation, and service area confirmation. Verified professionals get a verified badge, higher visibility in search results, and can receive booking requests. Verification usually completes within 24 hours.
We provide comprehensive support including: Profile optimization guidance, quality lead generation, business analytics and insights, help with service setup and pricing, technical support for platform features, and dedicated assistance via [email protected]. Our goal is to help you grow your business successfully.
Yes, verified professionals can update service offerings: Add new services, modify existing service descriptions and pricing, create new consultation types, and update portfolio projects. However, major changes to business type or service areas may require re-verification. Use Professional Dashboard → Services & Locations to make these updates.
Yes. In Professional Dashboard → Profile → Edit, scroll to "Studio / firm details" and pick "Studio - I cover several services" under "How do you work?". You can then tick every service your studio delivers under "Other services you cover" (e.g. Architecture + Interior Design + Event Planning + Set Design). You'll appear in search for each of those services without creating separate accounts. You can also fill optional studio fields (registered company name, principal architect, council registration). The CIN field stays private to you and admin - it is never shown on your public profile.
A sub-brand is a named team or specialised vertical inside your studio that you want clients to see as a distinct offering on your public profile. Example: an architecture studio that runs a separate "SPOTLIGHT" team for event and production design adds SPOTLIGHT as a sub-brand with its own tagline, description, primary category, and optionally a logo / external URL. Each sub-brand renders as a named card under "Specialised teams & verticals" on your profile. Solo professionals and studios that deliver one bundled offering should leave this section empty - it is meant only for studios with a distinct named vertical.
Yes. When you add a service offering in Services & Locations, the Coverage section lets you choose Pune zones, specific Pune areas, or "Outside Pune" with the city name (e.g. Mumbai). Multi-service studios that operate primarily outside Pune can list every city they serve. Search filters and the public profile both honour this coverage so clients in your covered cities can find you.
Quite likely yes. The category list is loaded live from our database and grows as we add new disciplines. If you don't see your exact service in the registration or Profile picker, write to [email protected] with your business name and a one-line description of what you do. We add new categories regularly via a small configuration change - no software release required. You can also pick the closest existing category and refine it once your profile is live.
Open Professional Dashboard → Profile → Edit. Solo professionals see a "Profile picture" card at the top — upload your headshot (JPG / PNG / WEBP, up to 8 MB) and it auto-saves immediately. Studios and firms instead use the "Studio logo" widget further down inside Studio / firm details — that becomes your studio brand mark on every browse card and profile header. Studios that also want a wide banner image add a "Cover image" inside the same section. Sub-brands have their own small logo + hero image fields, edited from the sub-brand card. All four widgets save automatically on upload — you don't need to press Save profile.
Tagline is an optional one-line studio brand line that renders under your business name on every profile header (public, logged-in user view, and admin view). Up to 160 characters. Examples: "Design Beyond Walls" or "Architecture for everyday joy". You'll find it in Professional Dashboard → Profile → Edit, just below Business description. Leave it blank to hide. Sub-brands have a separate tagline field on each sub-brand card, so a multi-disciplinary studio can give every named vertical its own short brand line.
Booking is completely free for customers: 1) Browse professionals on the Service Search page, 2) Click on a professional to view their profile, 3) Click "Contact Now" to send a booking request or "Book Consultation" for consultation services, 4) Fill in project details (title, description, budget range, timeline, location), 5) Submit your request. The professional will receive your request and respond directly.
Customers: User Dashboard → My Services shows all your booking requests with status tracking (pending, accepted, in progress, completed). Professionals: Professional Dashboard → Bookings shows client requests with management options. Both can view detailed project information, communication history, and progress updates.
You'll receive notifications for: New booking requests (professionals), booking status updates (customers), profile verification updates, and important platform announcements. Notifications appear in your dashboard and are also sent via email. You can manage notification preferences in your profile settings.
Customers can save professionals they're interested in for future reference: 1) Click the heart icon on any professional's profile, 2) Access saved professionals from User Dashboard → Saved Professionals, 3) Click "View Profile" to revisit their full profile and services, 4) Click "Remove" to unsave. This helps you shortlist professionals before making booking decisions.
VisswaVerse covers a broad range of home and design service categories. The full list is loaded live from our service catalogue and grows over time, but as of today it includes: Architecture, Interior Design, Interior Decorators, Construction, Contractors, Real Estate Consulting, Property Management, Home Services, Renovation, Consultation Services, Event Planning, Set Design, Production / Spotlight Design, Landscape Design, Vastu Consulting, Painter, Plumber, Electrician, Carpenter, Civil Contractor, Tile / Flooring Specialist, Furniture Designer, Furniture Maker, Photographer, Modular Kitchen Specialist, Bathroom Specialist, and Home Renovation Expert. Most categories serve Pune and surrounding areas; multi-service studios and firms can also cover cities outside Pune (Mumbai etc.) via "Outside Pune" coverage.
Customers: Go to User Dashboard → Profile to update personal information, contact details, and preferences. Professionals: Visit Professional Dashboard → Profile to update business information, experience details, and description. Note: Some details like service areas may require contacting support to change after verification.
Click "Forgot password?" on the Login page, enter the email or mobile number on your account, and we'll send a reset link to your registered email. The link is valid for a limited time, so use it soon after it arrives. If you don't receive it, check spam or contact support.
Your email and mobile number double as your login identifier, so we don't let you change them directly from your profile — that protects your account from being taken over if either gets compromised. Contact support with your registered details and the new email/number, and we'll verify and update it for you.
Yes — contact support and request account closure. We'll confirm it's really you, then close the account and remove your personal data in line with our privacy policy. Note that this can't be undone, so if you just want a break, consider leaving your profile as-is instead.
VisswaVerse operates on a freemium model: Customers book services completely FREE with no platform charges. Commission details are available to professionals after logging into their dashboard. The platform focuses on generating quality leads for professionals rather than charging upfront fees.
No. Browsing professionals, viewing profiles, and sending booking requests are all free for customers. VisswaVerse charges professionals a commission on completed projects instead — you never pay VisswaVerse directly to use the platform.
Once you and a professional agree on a project, your payment is held in escrow rather than paid out immediately — it only gets released to the professional once the agreed project stage is marked complete. This protects both sides: the professional knows funds are secured, and you're not paying for work that hasn't happened yet.
Because payment sits in escrow rather than going straight to the professional, an escrowed payment can be marked disputed if something goes wrong. Our team reviews the booking details from both sides and can release, split, or refund the escrowed amount depending on what actually happened.
Yes — a booking can be cancelled while it's still pending or accepted. Once a booking is marked completed, cancellation is no longer available; if there's a problem with completed work, that goes through the refund/dispute process instead of a cancellation.
You can reach our support team through: Email at [email protected] for general inquiries, Phone at +91 8208284138 or +91 7566251646 for urgent matters, WhatsApp at +91 8208284138 or +91 7566251646 for quick questions, or use the contact form on our Contact page. We typically respond within 24 hours.
Contact Support is for anything about your account, a booking, or a payment — reach us by email, phone, WhatsApp, or the contact form. Reporting a review is different: it's a button on the review itself, used specifically to flag that one piece of content (spam, fake, offensive, etc.) for our moderation team, not for general account issues.
Reply back referencing your booking ID so we can pull up the exact record, rather than opening a new, unrelated request. For anything time-sensitive — a payment stuck in dispute, a booking about to start — call or WhatsApp us directly rather than waiting on email, since those get a faster response.
Yes — both the User Dashboard and Professional Dashboard have their own Help & Support page with FAQs specific to that dashboard, separate from this general Help Center. Look for "Help & Support" in your dashboard's sidebar.
We help you make informed decisions through: Verified badges for document-verified professionals, customer ratings and reviews, detailed business profiles with experience information, portfolio showcases of past work, service area and specialization clarity, and professional completion scores. Always review profiles thoroughly before booking.
A Verified badge means the professional's profile went through our admin verification queue — their business details and service areas were checked before the badge was granted, not just self-declared during signup. It's a signal of legitimacy, not a guarantee of work quality, so still review their portfolio and past reviews.
Click Report on the review, choose a reason (spam, fake, offensive, or other), and add details if you picked "other". Our moderation team reviews the report — you can only report the same review once, so make sure the reason is accurate before submitting.
Yes — your payment sits in escrow, not with the professional, until you confirm the agreed work is done. If it isn't, you can raise a dispute (see "What if I'm not happy with the work" above) instead of losing money to a project that never happened.
Don't. Payment made outside VisswaVerse has none of the escrow protection or dispute process described above — if the work doesn't happen, there's nothing we can do to get your money back. Report it to support so we can look into the professional's account.
Reach our support team directly, or browse verified professionals for your project.
Contact Support